Refund Policy

Last updated: May 17, 2026

This policy explains how refund and credit restoration requests are handled for HairstylesAI purchases.

Refund Request Period

You may request a refund within 10 days of the original purchase date.

Eligibility

• The request is submitted within 10 days.
• The purchase has not been substantially used.
• The request identifies the email address used for purchase.
• The request includes the order, invoice, or payment reference if available.
• The account has not violated our Terms of Service.

Failed Generations

If a generation fails because of a system or AI provider error, credits are not intended to be charged. When credits are deducted for a failed result, we may restore the affected credits instead of issuing a cash refund.

Subscriptions

Subscriptions can be cancelled to stop future renewals. Cancelling a subscription does not automatically refund previous charges.

Non-Refundable Cases

• The request is submitted after the refund period.
• Most of the purchased credits or outputs have already been used.
• The purchase has already been refunded.
• We detect fraud, abuse, chargeback misuse, or Terms violations.
• The user is dissatisfied with a haircut decision made outside the service.

Contact

Email refund requests to support@hairstylesai.ai.